This expanded support center will augment the company’s support organization. Company officials said that European customers will continue to receive support through Foundry's authorized resellers, systems integration partners, local systems engineers.

 

In addition, customers will receive support from the technical assistance center (TAC) and escalation groups at the company's U.S. headquarters.

 

Foundry is a provider of enterprise and service provider switching, routing, security and Web traffic management solutions, including Layer 2/3 LAN switches, Layer 3 Backbone switches, Layer 4-7 application switches, wireless LAN and access points, metro and core routers.

 

Building on the company’s support foundation, the new TAC at Amsterdam has been designed to offer support to its enterprise and service provider customers. These customers, according to company officials, require specialized direct and real-time technical assistance, escalation, and return material authorization (RMA) management.

 

This TAC is located at Amsterdam’s commercial district of Sloterdijk. To resellers and customers in the EMEA region, it offers WLAN, switch, router, application delivery and network management support.

 

Additionally, Foundry's TAC staff also provides local language support, which minimizes communication issues and reduces the customer time to repair.

 

The fully-equipped Amsterdam TAC lab enables support engineers to simulate a variety of network environments to duplicate, troubleshoot and diagnose networking issues.

 

In addition, TAC engineers have direct access to research and development engineers at Foundry's headquarters to resolve problems.

 

“Being the network provider of choice for EMEA's most demanding customers, we made a strategic decision to create a first-class TAC in the heart of the region to ensure our valuable customers have additional specialized technical resources needed to maintain business continuity and enhance their networking infrastructure capabilities,” said Paul Twombly, vice president of customer support at Foundry Networks.

 

Last month, the company announced its updated end-to-end vision for the service provider market with a suite of new networking solutions.

 

The vision is achieved with a portfolio of modular and ultra-compact systems as well as a suite of complementary routing and switching solutions that embrace IPv4/IPv6 protocols, multi-protocol label switching (MPLS), provider backbone bridging (PBB) and 10 gigabit Ethernet (10GbE) capabilities.